Accident happened on 27/07/2021 and till today just paper work. Call Call center, more than 10times, no response. sent emails, no response.im wondering this kind of lazy, irresponsible company surviving in the market.This review based on following claim number Claim : 3/3707/2021Update.... after this i have complained regarding matter on their web site. max by one hour they have called me back and arranged LPO within 2 hours time and provided rent a car service again for another 9days.hence, i will 1 star to 3 stars, still they have to do this work before customers complain.

It is the worst insurance company. Up to the time of writing this review (23-Aug-2021), I am still running behind them since 7 July 2021 to refund me for my cancelled car, while I am not at fault.Tens of reminders without any reponse. No body answer his phone. There is no point of contact.It is really very bad

Walked into the office to renew my policy. The receptionist saw me standing right in from of her but continued talking on her cellphone which seemed like a private call (quite of lot of giggle). After a good ten minutes, I got my chance to request to meet someone for a renewal..The renewal forms were filled in and but here I am after 4 weeks back in the office waiting for the receptionist to finish her call so I can get an update.

Worst company ever on all levels health insurance and Takaful planTheir health insurance despite the wide coverage they are horrible in approvals and they dont know anything about medical practice, they just reject to save moneyFor Takaful Idhikhar plan is another story, my request of encashment will complete 3 MONTHS while they said will take 10 working daysI call them everytime to check and despite my application is urgent (and they said that they labeled it as urgent) they just apologize for the delay and promise for a call back that never happensIf I can give them less than a star I will

Please dont deal with this company!i have requested Encashment since 14th of June. after a month i called them, i waited for 10 mins before someone answers phone, i asked about my policy and he said well there is no one to ask at the moment can i request a call back, i said yes please ill need to be in an hour. 4 days no one called me. imagine!!! after few weeks later i call and the only thing they are good at is apologizing.. seriously i would love to know why they apologize if there is no one working in their offices or call centers.btw they said in their email this process takes 18 working days.Its been 2 months and 10 days now. still no answer from them. not even a call back.

Happy with Salama car insurance, I will renew with them, they are professional, no long queues at claim counter, they gave me a very good garage for repairs, there was some delay in approval (which was on my side) so they gave me 5 days rent a car for free, really appreciate the service.they maybe not that effective in phone calls, but a visit is real effective.

Had a good experience. They have Dyna Trade Garage for repairs and maintenance, had a really good experience with their staff as they completed quality repair work on time.

I called for road side assistance in Sharjah. I got assistance after 2 hours after multiple follow ups

Prepare to be patient in order to get somebody to talk to you and be aware youll never get a refund. Not even for a yearly blood check up.Its a disgrace.Cant wait to switch

The time required to process the claim is too much. No proper response given from the Call Center, long waiting time on call.Will definitely switch next time.

I am still waiting for Salama insurance to approve the repair for my car after an accident. The car has been in the salama chosen garage for 1 month now and I have been chasing for approval on a daily basis . I have chased them so many times by phone and email and have had no response. They tried to call me to move the car to another garage because of cost, even though this is the chosen garage in their list at the beginning of the process. They are liars, cheats and a low grade providerI and many others are going to report the insurance company to the insurance authority board.This is the worst insurance company I have ever dealt with globally and they should not be allowed to operate as a business.

I have insurance job loss . already I paid 10 yearsNow I applied for job loss policy but I dont received money

Very bad customer service and he didnt give money for our clams

Very bad customer support. Trying to reach the claim department from last 4 days but still no response.

Its very bad company more than one month they didnt approved repair my car and i make a lawsuit for them i advise all people dont chose this company its very poor company

Pathetic service. Nobody answers to calls and mails are replied after 3 days of follow up.

Ive entered with them through adib bank for ‘long takaful play ‘ i was wrong in trusting scammers like these , ive had around 60k saved with them to invest and now that im out they will give me 28k thats 52% lost , anyhow be careful if you will be introduced by their ‘investment long term plans ‘ through banks

Good staff good behaviour

The the baaaaad company in UAEnon respectedwasting timeno phones answer (only if you need renewal )

DO NOT buy an insurance from Salama!Atrocious response time, a complete mess of a company, ZERO customer service.You will have to spend days on phone calling them up to hear something like Sorry, our compliance department is not answering their phones.Its a disgrace of a company!

Very accessible. You can see your current fund value anytime yo want

2 months till now and i send more than 20 emails with no replies, i call every day to fix my car and nothing, when i went to the garage told me about after 2 months calling and sending emails the employee is not here he went home early!! Now i cant use my car because it is not fixed and if i use i will get tickets for that, and i cant fix it 😡

One of the few worest companies in UAE. Not responsive at all. You need to send at least 10 emails to get a feedback and even this feedback is wrong and by phone not by email. They refunded my money after more than one month, although they told me it will be transferred in my account within 10 days. And I got the money by cheque not transferd to the account.They refused to send any email for phone agreementI dont recommend to work with them

One of the worst insurance companies I have ever experienced, they will respond you no matter what send mail or call .Totally waste of time and money if u buy an insurance policy from them.

Worst Service provider. They are not entitled to get any kind of star rating. Giving them 1star is itself an insult of ratings.Its been more than 3 weeks wee have requested to cancel our Car Insurance policy and proceed with the refund as we have sold our car.1. The procedure of canceling insurance is too long.2.No one will answer the provided landline number in employees signature, even if you call during their working hours.3. Provide mobile numbers in the signature is doesnt exist.4. Even after sending multiple follow-up emails there is no single response from any of the staff members.5. Tried to arrange a call back from the option available on their website. Didnt receive any call back till now.

I requested Car Insurance Quotation on 13-06-2021 and till now 06-07-2021 I have not received any response. I have sent reminders but no response.

Guys Be aware of scame.. Never take policy for Involuntary Loss of Employment (ILOE)You will regret.im a victom of them.If you want to take this policy with the intention that you will be helped in case of job loss, it will be your big mistake. Because obviously if your job in a company is terminated, the visa is also canceled. And when your visa is canceled, the condition of Salama Insurance is that if the visa is canceled, the customer will not be entitled to claim. In short, if you are pursuing this policy with job intentions, you are deceiving yourself. Ive been a victim of it.I sued because of job loss. The case was not decided for several months. I used some harsh words in the email which is also the right of the customer. Because of this, my approved claim was shown to me by his officer and he said that I would cancel it. In other words, the words of my email were not tolerated by him due to which he personally canceled my claim. In my experience, there is less principle and more ego

You dont have emergency call number, very bad

Tried to ring the general number for customer service ..The phone just rings like it’s sat on an empty desk and eventually disconnects..No idea how they function as a company if they advertise a main customer service number, but totally unable to answer incoming calls ..Made my decision easy ..find a different health insurance provider ..

Can any one guide me how to complaint about them as they are dealing in suspicious manner in their emails no name no mobile no. not picking phone , i paid around 4 years credit shield but not giving me benefits in employment loss case.

Be careful and Don’t trust them at all

I don’t recommend to deal with them

Very bad customer service no calls attended, no email response, nothing, ZERO

Terrible company, they should close down

They have very poor service and 100% dishonest company, they are giving me lies since month I don’t really know how this insurance company exist in Dubai 😡😡😡😡

No response on emails or calls !

Very bad experience.

They paid my job loss takaful insurance claims on time.

Best and trustworthy Insurance Provicder

Very slow in process and help line is not very help full

Took long time for quotation approval

Regretted taking motor insurance from them. Not responsive. Poor Customer Service. Not worth it.

The worst of the worst of insurance companies, they are con artists wearing suits. In my case here is what went down I got them a green police report which means its not my fault they made me wait for 5 working days saying that they needed to confirm that the report was correct and did not open a claim even though I had shamil insurance which means full coverage they only opened a claim when I went to their office and fought with the employees they then took 3 more days to give my replacement rental car. After taking it to the garage it took 5 working days to finish it up but stayed with them for 9 more citing very small stuff like a battery terminal all so I can return the rental and stay without a car and to my surprise they hand me the car with oil leakage and a non working battery saying that the insurance refused to repair them as it is somehow my fault. they are the worst of the worst insurance companies I have dealt with in all my 33 years in this country. Im trying to sue them in court but we all know howThis is gonna go

Its very quick response and helpful team

One of the best insurance provider

This is very simple to explain the salama insurance permanence, every one should know the meaning of (one) star

Very good customer service . Customer service agents are very polite and extend their support to customer for any issues

I WENT TODAY MORNING TO SOME WORK REGARDING MY CAR,ONE GENTLEMAN (FORGET TO ASK HIS NAME) WHO SITTING IN THE DESK DID MY PAPER WORKS VERY FAST, AND I LIKED HIS BEUTIFUL SMILE WHEN HE RETURN MY PAPERS....THANK YOU SO MUCH, KEEP IT UP

I very much would like to commend Mr. Ziaul Qamar for his outstanding dedication to work. We avail motor and medical policies from him and he helped us. He let me understand whats the process of getting the insurance. He is very helpful for all my questions. If you are planning to get any insurance please look for Mr. Ziaul and he will assist you all the way. Cheers!!-Best regards Joana Marie Dejumo

Avoid at all cost, in last two years i insured with them for affordability, but theyre so cheap.Miserable customer service, poor coverage, chaotic and useless

I have approached them for a claim. i contacted them thru phone and mail, but no response , no action has been taken for 9 days. they are not attending the phone even. i am still waiting to get them contacted. nobody is ready to even hear the case. worst among worst company and staff. I am curious about, how a company like this can operate in UAE.?

The worst experience Ive had dealing with a motor vehicle claim.We pay thousands of dirhams for services but when you reach out for assistance with the most basic and simple requirements, they take you round and round. And as if thats not enough they dont attend the phone calls or just blutantly ignore them. Frustrating and time wasting. DO BETTER BE BETTER FOR THE SAKE OF PAYING CLIENTS..

I have started using Salam Insurance services from last 5 years and I would say that it’s excellent service is keeping me attached. Mr Zia Ul Qamar is excellent person he takes care of all customers , I get personal reminders much before the expiry of my health insurance or my motor insurance. I have insured my full family health insurance and all my family cars because Salam is the best . I strongly recommend .

I have started using Salama Insurance services from last 2 years and I would say that it’s excellent service is keeping me attached. Mr Ziaul Qamar is excellent person he takes care of all customers , I get personal reminders much before the expiry of Our Projects insurance . I have insured our all projects insurance and all our workers policy insurance because Salama is the best . I strongly recommend

Facing issues on car policy after sales, When u really need the help of policy they will play with u , sry that is not part of ur policy ,this is additional, i am not one who sold the policy with u. Me and My friend facing same issue ,Please get maximum proof before u go with salama insurance.Who ever take the policy especially check the additional cover that they offer to you as mentioned below the second paِge.

Our organization has been dealing with Salama - and with Ziaul Qamar for the last 5 years. He has been extremely professional and beyond that has ensured that the services offered are personalized. They are extremely active and the response to any claim or query has been excellent. We had an unfortunate incident a few years ago and because of Salamas immaculately handling of the situation, we did not have to worry about the insurance side of the things. Thank you Salama and thank you Zia, from Zoom Enterprises!

The worst company ever!.I am contacting them from ras al khaimah even my bank sent them email for the claim of my insurance .it has 5 weeks ago but still no response by the company the worst company ever dont come here for any insurance they will eat your money only and they will not even give your claim back

It has been pleasure working with Mr Zia at Salama, very good follow up and prompt responses always. 5* service.

Weve been using the service of Salama since 2015 for our Health Insurance and Workmens Compensation Insurance. Ziaul Qamar, our contact is very accommodating. He always replying immediately for all our enquiries and question. Thank you and more power for Salama Insurance.

Staff are very very good specially call center staff I never have talk with someone professional helpfu like them theyre awesome.l

Salama insurance is very professional team, excellent services, very good and fast. Specifically with the persons which I deal with, Mr Zia and Mr Ramez.

Good for car insurance.

Stay away from this insurance company. First they tricked me into signing up with them when I was applying for a mortgage, and when trying to cancel multiple times, and sent through the documents they needed, they keep deducting money my account. Once you sign up it is difficult to get yourself out.

Easy to find building but not so easy to find offices. Entries are from two sides of the building.

Its funny hows the rating ... either one star or five stars, nothing in between!One star rate is for sure from customers, 5 stars should be from their internal capacity!Poor responses, poor customer service, poor phone skills (if they responded to your phone initially!), messy process and unclear services!Am wondering how this company is operating in a place like Dubai!Please dont complain your workload to your customers, target your management!

Dont invest in this company...you will lose half of your money by cheatingاكبر شركة نصب بالقانون

Zero response rate. Takes up to 2 months + to receive reimbursement for claims. Buyer beware - pay the premium to go with any other provider.

The worst insurance I have ever come across in my life. They make sure your claim is not approved. Do not trust them.

I would look at alternatives if you are looking at investment/insurance options. Not sure what the company actually does. One partner company manages the sales another company manages the fund values. So what exactly does Salama do?? Good luck getting an answer to that. Please read the TnC clearly as the sales guys lie outright. Too bad you cant sue here in the UAE for fraud.

Very good service, appreciate Zia Support all the time.

No reception at 3 rd floor. Staffbfromb4th floor ask customers to contact their 3rd floor. Office which is locked and no. One to attend at front office

The worse insurance company and netowrk i ever worked withI have the silver card.. all blood tests and medcines comes with rejectionWe have to call the company for hours to get the approvalI dont recommened it at allllll

Very bad company, i dont recommend, they are declining what the doctors have asked for, wasting long time for getting the approval..My doctor asking for MRI which is declined for unknown reason and then they advised to make an X-ray which is useless..They use thier inexperienced doctors to change what my doctor said..Moreover they are declining very important medicines which is already written in my prescription and very important..Overall, they are a horribleThey dont even deserve the one star👎🏼👎🏼👎🏼👎🏼👎🏼

OK place. Not very good customer service. Good for your insurance needs. Receptionists are not very nice.

Worst place

I wish there was - rating to post it. I was tricked by noor bank staff who advised me to cut from my account 5000 AED monthly like a saving plan and insurance policy too with Salama. They said I can take my money back after 5 years and guess what?? I went to take my money and they deducted 85000 AED from the total I have paid. Lovely deal. A lot of cheating and misleading going on really and I learned the lesson not to trust anyone anymore

There is ample parking available on both front and back side of the building. Parking on the front is free of charge.

A scam

Sent few inquiries for myself and my colleagues dependent medical insurance policies, no reply at all even after following up.

Be careful!!! Select a different insurance that cares for the customer! Not only they do not help, but they do not want to fix the damages by using tricks and cheating!

After my two of job in abudhabi, i was introduced to salama insurance by one of my relative. The salesperson approached me, telling me that he has a 7 years islamic plan(HYAT PLUS), where i can invest money each month. This is pure life insurance plan. I was told that the first 3 years i wont be able to withdraw cash, but later i can. And they will be investing my hard earned cash on islamic bonds.I signed up, believing that it is a savings account, and i can get the cash any time after three years. But now, after 20 months of investments, due to personal problems, i have stopped contributing, and i have checked their documents, and asked their customer care about the plan. I have been totally cheated by their salesman, coz the first two years of my investment value is nil, and i wont get a penny from this.. And im not practically guaranteed any profit from the profit of the bonds they invest in.. This is a real scam.. Please guys, i have lost my money, and if you are gonna invest your money with this insurance, pls be careful.. Never trust their representative.. Tell them to give full plan details.. before signing the documents..

I have not heard anything from the time I paid for my life insurance of 3000 USD..Can any one please respond or reply me.

Good and safe investment company in UAE

Nice office and good location, easily accessible

I fully insured my car with this company and believe me, I have experienced the worst customer service ever. For the past 11 months I didnt make any single claim, lately I got scratched by a taxi driver. To follow up on clearing the dent I had to call this company for my very first time. The first customer service agent I spoke to put me on hole for nearly 2 minutes; the second hung up on me, both very rude, un clear and unprofessional in there dealing. I have decided to take my car to a garage since I have the police paper and I CANT RENEW WITH THIS COMPANY!

Excellent company. Great Insurance products for individuals and corporates alike.

This company is a total disaster

This is most probably the worse customer experience I ever had in Dubai. Since a week I am trying to renew my existing insurance. Once I got the line (which I manged to get after 25 calls), the employee was extremely rude, didnt know how to explain anything, never returned by calls, gave me wrong email address, wrong telephone number and one week later I still didnt manage to renew my insurance. I am calling since the morning and nobody is picking up the phone. I would not recommend this experience to anyone..................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... .................................................................... ....................................................................

Very Professional, Simple and beautiful Office.

Good service 👍

They got no clue what they are doing... they delay the process.. very bad insurance policy...and0%assistance if you call the call center...

Good company

Worst insurance companyI don’t recommend it at all as I’m holding the silver premium card for its great services but in reality its the worstYou will have to wait for hours and waist your time and effort by calling customer service to get an approval for blood test and medicine and everything will end up with rejection regardless of doctor report and prescription

I had very bad experience with them. They provide very tricky and misleading information to get you trapped. Never trust them, their all concern is how to take your money out of your pocket.

Worst company EVER!!!Ive had to deal with them twice after someone hit me. They always hang up the phone, the location on the website is incorrect, and the company they have repair the cars only uses junk yard parts so youre out of luck if they cant fix it.

Easy and ample parking space available near the buildings

People there are professionals and cooperative

Worst insurance ever , dont cover a serous staff - just a stupid flu !!!!!thats all r they good for !!!!!

Excellent insurance products designed as per need.

Nice ambience and curtios staff